General Services

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Defense Investigators Group’s areas of expertise focus on the skills of observation, documentation and research services. These skills are applied by our own staff and taught to claims personnel for a better understanding of the impact field investigations can have on a claim.

Surveillance: The backbone of most investigations is surveillance.  The objective is to document on video a claimant’s physical activities as discreetly as possible. The presentation of the video to medical providers can aid in determining if the claimant is within their restrictions. For the claims handler, it can add to the objective assessment of the claimant’s light duty capabilities, readiness to return to work full duty, or fraudulent endeavors.
Activity Checks and Dependent Checks:  Often some form of an activity check is combined with surveillance investigations so that the subject’s identity can be substantiated or our observations of activities can be confirmed.
Desktop Research/ Background Checks:  Our resources include the largest public and proprietary databases available.   This is a service that overlaps surveillance. Confirming that a claimant resides in a home before starting surveillance is standard operating procedure. If the claimant has moved, then the records research and activity check services take over.   Research is conducted to include numerous social networking sites and online profiles will be searched for photos and information – not just information of what the claimant posted, but also what their friends and family might have revealed about the claimant’s past or future activities.   We are searching not just for the obvious pictures of water skiing and golf, but also for indicators of the factors that affect a claim.
Asset Checks: This information is essential when making decisions to go after third party claims.  Before going through the process to recoup the cost of paid benefits, it is most effective to first know if there are any assets.
Statements: Our statements, written or recorded, taken in a law office or on a job site, are thorough and accurate, accompanied with any relevant documents, photographs and video get you the information needed to make decisions on a claim and determine other responsible third parties. The statements create a composite, combining the point of views of witnesses and involved parties, for forensic analysis.
Medical Records CanvassWe identify hospitals, pharmacies and storage facilities within a specified travel area from the insured’s/claimant’s present and past addresses. 
AOE/COE Investigation: Since the basis for a Workers Compensation claim is an injury – Arising out of Employment in the Course of Employment (AOE/COE), we assist worker’s compensation claims professionals through in-depth statements, diagrams and photos to determine the direction of a claim and prepare it properly for accepting, further investigating, denying, negotiating, or litigating. 
TestimonyOur investigators have the experience, poise and equanimity necessary to testify in all forums of the judicial system, from state and federal courts to arbitration and hearings. 
Consulting and Training: HotlineOur Hotline Program Analysts will be full function investigators with the skill set and training to extract information from sources in a tactful, diplomatic manner from people of all social backgrounds and hardships. They are use to meeting with, or telephonically interviewing and gathering information from often timid, wavering or ambivalent witnesses.  This depth of experience will benefit the Hotline program in all applicable areas. 

  • Theft, delay, or destruction of mail by employees and contractors
  • Injury compensation fraud
  • Embezzlements and financial crimes
  • Contract Fraud
  • Kickbacks
  • Computer Crimes
  • Narcotics
  • Employee Misconduct
  • Internal affairs and executive investigations
  • Whistleblower reprisal
  • Bribes or gratuities
  • Making false statements
  • Submitting false claims
  • Using false weights or measures
  • Falsifying records and books of accounts
  • Conspiring criminal activity
  • Conflict of interest
  • Unauthorized disclosure of official information relating to procurement and disposal matters.
  • Waste
  • Danger to public health and safety.